Dealing with Unreasonable Client

Today I was scolded by one of the company’s clients, Mr. Chia. I always have problems with him or should I say he always gives me problems. His speech is quite rough and he would scold like anything. But each time when he is speaking in front of the boss, he can become like a cat and so polite.

Sometimes because clients do not know the authorities’ procedures, they think that we can do whatever that they want us to do. He scolded me for something I wrote in the documents to be submitted to the Council. He kept on insisting that he was correct but I had to pin-point to him what was wrong with what he was thinking. I hope the Council would issue his company the Occupation Certificate after we submit all the documents next week so that I do not have to deal with him anymore.