MAS E-Ticket

In the past normally when I wanted to obtain air-tickets from Air Asia or MAS, I prefer to do the online transaction in the office especially when I was using dial-up at home. I was scared the line would suddenly cut off in the middle of the credit card payment transaction.

I started to use broadband two months back and tonight I thought I would try to get my MAS e-tickets from home. Everything was going on fine until the moment where I feared most – in the middle of the credit card payment transaction!

The webpage suddenly hanged eventhough all my other windows were still running smoothly. After about five minutes I still did not receive any confirmation on payment/booking via email. I panicked.

I was too lazy to go downstairs to get the house phone and therefore I used my mobile phone to call the toll free number at 1300 88 3000. I was left on hold for about five minutes after which the operator told me she could not hear my voice. I panicked further and rushed downstairs to get the house phone. The time was almost midnight.

During the second attempt to call the toll free number using the house phone, I was left on hold again for about another five minutes. When I finally got connected to the operator and gave her the PNR, she confirmed that the credit card payment went through. I was relieved. I told her that I had not received any confirmation via email, after which she clicked and sent the email. I received the confirmation two seconds later and the operator was still on the line talking to me.